7,700
Properties Under Management
Properties Under Management
Average Resident Length of Stay
Average Vacancy Rate
Minimum Lease Term
Annual Maintenance Cost
Percentage of Residents Who Renew Their First Lease
Average Days to Rent
Eviction Rate
Turnkey Investors
Total Employees
Employees with 5+ Years Experience at REI Nation
Running in Inc. 5000 Fastest Growing Companies
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Real estate investors expect companies to be accurate with their numbers and projections and to conduct themselves like experts in their markets. They also expect companies to be accessible, transparent and honest in their communication. We set out to hit each and every expectation of our valued clients.
Unfortunately, the bar has been set so low by others in the industry that real estate investors have come to expect poor service and poor communication. REI Nation has been on a mission since 2003 to educate real estate investors on how good an investment experience can be and how high they should set their expectations of property management companies.
Our commitment to excellent customer service has led us to achieve over 60% of our yearly sales since 2012 to existing clients. Existing investors looking to build their portfolios have purchased more than 2,000 additional properties in Memphis, Dallas and Houston!
Today, 71% of REI Nation clients purchase additional properties for their portfolios in the first year. 31% of REI Nation clients own three or more properties. Our goal is to help each of our real estate investors to build a secure, reliable, consistent and transparent investment property portfolio.
As a family-owned business, REI Nation has always tried to exceed our clients' expectations and have not been shy to tell the world about our company. However, we have found that through the years, our clients have always said it best...
The words "real estate investing" and "customer service excellence" are rarely used in the same sentence. In 2010, REI Nation set out to change that and to build an award-winning customer service team with a plan to WOW our clients!
Starting with the day a client signs a contract for purchase, we commit to giving them over-the-top and unexpected service. Weekly customer service calls and constant updates during and after the process have become our trademark. Our commitment is to reach out to each client every month!
REI Nation was recognized by author Joe Calloway in his most recent book, Be The Best At What Matters Most. In the book, Joe recognizes great companies that find ways to succeed in tough markets without taking shortcuts. What has been our secret the last few years? Simple. We do what we say we're going to do: provide excellent customer service!
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Kent Clothier, Sr. brings more than three decades of real estate and entrepreneurial experience to the business. He set the foundation for what would later become REI Nation in 2003 after years of successfully purchasing and managing residential real estate on a personal level. Before his career in real estate, Kent started out in the supermarket industry in the Dallas area, managing a billion-dollar operation by the young age of 32. Kent brought his expertise in the industry with him to Memphis and began American Wholesale Grocers in 1987. By 1995, he built the enterprise into a $50-million venture, which he sold in the late 1990s before pursuing his passion for real estate and establishing REI Nation.
Chris Clothier manages the development and implementation of sales and marketing processes for REI Nation. Chris serves as the external voice for the company, working with the team to help potential investors define their purpose for investing in real estate and educating peer companies on best practices in the emerging turnkey real estate industry. Chris is an experienced real estate speaker and addresses small and large audiences of real estate investors and business professionals nationwide several times each year. Chris is also a contributing columnist for BiggerPockets, the nation's leading real estate educational forum. He also oversees the weekly publication of the REI Nation Weekly Article Roundup.
Brett Clothier serves as a partner at REI Nation where he oversees financial reporting and activities as well as day-to-day operations. With his father, Kent, as a mentor, he began investing in residential real estate while pursuing his real estate degree from the University of Mississippi. Upon graduation, he joined the family-owned company and helped recruit several of the key players who today hold leadership positions throughout the company. Brett improved the tracking and metrics used by REI Nation to monitor the acquisition strategy and to lower costs for the company and clients. Brett is instrumental in the day-to-day operations and financial decision-making within the company.
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